Cumbria Workplace is the most comprehensive online recruitment and career development service in the Cumbria region.
Developed by Connect - Cumbria Workplace offers a wider range of services to employers and individuals in the region than any other Internet recruitment web sites currently available.
Cumbria Workplace has a number of partners, some of whom provide funding for the service. The Cumbria Development Agency is such a partner. Employers pay to use the recruitment service. See Appendix 1 - Networking
Policy.
This Statement of Service sets out the standards
of service you can expect from Cumbria Workplace. The Statement
of Service can be obtained on request by contacting the Customer Services
on 0151 282 4321 or email: accounts@Cumbriaworkplace.com
Cumbria Workplace Aims and Objectives
Cumbria Workplace aims to provide an effective, impartial and appropriate information and signposting service to clients. Cumbria Workplace believe information which helps to provide effective guidance can maximize the potential that exists in matching opportunities with a client's needs. Cumbria Workplace is working towards a quality system, which will be non-discriminatory, impartial and accessible to all clients and the wider community.
Cumbria Workplace has specific strategic objectives, these are:
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Provide a range of appropriate, impartial, accurate and up to date information services to meet the needs of clients and the wider community. |
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Maintain customer satisfaction through continuous improvement in quality |
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Actively contribute towards the provision of effective work and learning information support for clients. |
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Encourage and support staff to update their skills in order to achieve the Cumbria Workplace objectives. |
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Maximize the use of resources effectively and efficiently. |
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Work effectively with providers of information to facilitate the provision of information services. |
Why
the Cumbria Workplace is Unique
Cumbria Workplace is the only fully integrated web-site and DiTV service offering information on all aspects of career development from training to employment, childcare facilities, funding opportunities, careers information, advice and guidance signposting service, free email service.
What We Offer
Cumbria Workplace has been developed to help individuals, employers and providers of learning and work-related services to benefit from the opportunities made available via the Internet and DiTV to maximize the potential that exists in matching opportunities with client's needs.
Cumbria Workplace facility is Free to anyone who wants to explore learning and work opportunities. A charge is made for Employer Recruitment Services, to find out more contact our Customer Service Co-ordinators 0151 282 4321 or email: accounts@Cumbriaworkplace.com.
Employers and individuals can access and explore a range of information to increase awareness including learning, jobs, funding, childcare, and careers services.
The web site consists of inter-linked databases offering a range of information relating to work and learning:
See Appendix 2 -
Information
Policy
Cumbria Workplace also offers a free
web-enabled email service for those who do not otherwise have access
to such a service.
Click on www.Cumbriaworkplace.com/mailer.php3
to access this service.
Information regarding funding is solely for individuals and employers looking for funding towards learning opportunities.
You can search entries on the databases across the whole of the Cumbria or in one of five areas:
* Cheshire
* Cumbria
* Greater Manchester
* Greater Merseyside
* Lancashire
Information
on the website is up to date, reliable and queries are dealt with
quickly.
Other Languages and Formats
Cumbria Workplace is 'Bobby' approved for those with sight impairment.
Cumbria Workplace provides information in
English, Verdana, font size 8.5 with words and pictures.
There is a mechanism via partners for obtaining information on behalf of clients in various languages, including special formats e.g. Braille etc. if required.
Cumbria Workplace refers to contact details for venues where additional services are available e.g. large print, Braille, one-to-one guidance, wheelchair access.
See Appendix 3 - Disability
Discrimination Act Statement.
Referral
Cumbria Workplace networks with other agencies in order to ensure that clients are able to access the services they need.
Where appropriate staff dealing with a client may
refer to another member of staff in order to best meet the client's
needs. See Appendix 4 - Referral
Policy.
Clients will not be directly referred to other outside agencies unless they use the Ask an Advisor service; otherwise clients will self refer via the Cumbria Workplace facility.
Cumbria Workplace will refer clients to services to meet specific needs e.g. contact details given on the web-site, telling you where you can get one-to-one guidance or specialist help e.g. disabled access, planned program of activities to enable clients to manage their progression in learning and work.
The feedback form is a mechanism, which will enable us to follow-up clients who self refer to find out the outcome of the referral, or to determine where clients have been referred from. The Client feedback form will include a question asking the client "Where did you hear about the Cumbria Workplace?"
Cumbria Workplace staff will be able to record and monitor the responses to determine if clients are being referred effectively and efficiently, hence improving the quality of the service.
Who Are Our Clients
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Employers |
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Individuals |
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Higher
Education Establishments |
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Further
Education Establishments |
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Other
Institutions |
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Information
Advice and Guidance Providers |
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Training/Learning
Providers |
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Funding
Providers |
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Careers
Advice and Guidance Providers.
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The target audience has been identified via feedback received and collated as a result of talking to Job Centre Managers, Careers Services, Connexions, Providers of Training, Funding, Childcare, Careers Information Services. Research of similar systems determines what is available, what is required and what is possible with the available resources.
How do we Publicise to our Clients
Various media is used to distribute information to our clients:
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Statement
of Service, included in web pages, hard copy, on request. |
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Brochures, posters and signs distributed across the Cumbria to libraries, local community centres, job centres, employers, universities, Learn Direct hubs, Information Advice and Guidance Partnerships and Chambers of Commerce. |
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Stands
and presentations at conferences and career fayres.
|
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Links
to and from other Web sites. |
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Newsletters,
some Chambers across the Cumbria, business networks. |
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Talks, to local radio, Information Advice and Guidance Partnerships, Local Councils, businesses, events, Chambers. |
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Newspapers/Press
releases. |
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Email, including email lists, regularly updated e.g. employers, Information Advice and Guidance, access venues. |
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Launches,
e.g. Cumbria Workplace launch. |
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Mail
shots. |
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Web advertising including submissions to search engines |
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Promotional Strategies
- Staff Awareness
Staff are briefed during induction, monthly meetings, staff briefings, staff development programs, marketing meetings, through newsletters and staff guidelines on:
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Aims
and objectives of the Cumbria workplace service. |
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Cumbria Workplace policies and means of delivering the service. |
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The content
and distribution of marketing and promotional material, including
any eligibility criteria clients have to meet. |
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Functionality
of the website. |
What Does Cumbria Workplace Offer an Employer
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v A wide range of service packages designed to meet the requirements of organisations of all sizes. A charge is made for Recruitment Services, to find out more contact our Customer Service Co-ordinators 0151 282 4321 or email: accounts@Cumbriaworkplace.com.
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Information on funding schemes that help an employer effectively
deliver training and development. |
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Cost effective, speedy online recruitment, accessible all hours.
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Control of job advertisements, all hours. |
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Promotion of any number of job advertisements, all hours. |
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Entry onto the Cumbria Workplace 'Leading Employers' page.
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Free training on employers' premises for employers to help them
to use the service efficiently and effectively. |
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Ongoing Customer Service support to ensure that the individual
needs of the organisation is met continuously. |
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The option to manage their online applications. |
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The option to enable an employer to download and customise application
forms to suit their requirements. |
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Access to browse the CV Store as often as required, all hours.
Employers can search by specific occupational criteria. |
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Advertise using the advertising banner displayed on the Workplace
pages. |
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Statistical information re employers'
vacancies. |
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Targeted individuals; individuals looking for specific job types
will be mailed via the 'jobs mailer' service. |
Cumbria Workplace Recruitment Service
A charge is made for recruitment and advertising services, to find out more contact our Customer Service Co-ordinators 0151 282 4321 or email: accounts@Cumbriaworkplace.com.
How Cumbria Workplace Can Help Individuals
Free to individuals who
want to:
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Get access to hundreds of job vacancies, accessible all hours.
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Receive suitable job advertisements via email. |
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Apply for jobs online. |
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Put your CV online for employers to view. |
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Research Employers via the 'Leading Employer's page. An Employer's logo is linked to the employer's web site. |
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Satisfy their Learning requirements, searching through thousands of courses at all levels to find the best possible match to their needs. |
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Find out what financial support is available for courses and
training. |
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Find out which employers employ graduates. |
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Benefit from a free email www.Cumbriaworkplace.com/mailer.php3. |
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Look for childcare information, childcare training and childcare job vacancies. |
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Access careers information and advice, level of service and times of availability, to enable an individual to make informed careers choices. |
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Find out where you can access additional Information Advice and Guidance Services. |
How to Contact Us
Office Opening Hours: 9am - 5pm Mon - Fri
Online Recruitment for Employers
An employer subscribing to the recruitment service will be able to access the service once subscribed on a 24-hourly basis via the Internet and DiTV. A charge is made for recruitment services, to find out more contact our Customer Service Co-ordinators on 0151 282 4321 or email: accounts@Cumbriaworkplace.com
What Can You Expect From Us
Cumbria Workplace believes if individuals are to maximise their potential to the benefit of themselves and the community there must be equality of opportunity.
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Cumbria Workplace are committed to quality and are working towards the Guidance Accreditation Boards MATRIX Standard. |
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Cumbria Workplace has a highly experienced team of staff.
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A wide range of current and up to date information: |
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Job Seekers - giving details of leading employers, job search facility, job vacancies, a vacancy mailing service, CV Store, Graduate Employer details, details of various occupations, information & advice section, news and events section, careers advice including the options to Ask an Advisor and Articles & FAQs .
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Learners - providing details appertaining to learning for example; you can find a course by subject, by provider or by conducting a search. There is a course store enabling the user to store information on courses located via the database, details on funding for learning allowing the user to check their eligibility, e-learning facility, news and events and information and advice sections.
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Advice Seekers - providing a range of careers information including; details of information and advice centres, support services, the ability to Ask an Advisor, Talk (chat facility), access information regarding articles & FAQs, Useful Links, Childcare Information and News and Event.
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Employers - providing access to advertise vacancies, CV Store, funding information, learning information, HR information & advice, HR information, and news and events. |
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Providers - allowing learning providers to register for a provider account, to access information specifically for providers and a news and events section. |
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Cumbria Workplace is responsible for ensuring that job vacancies with no specific end date are automatically deleted on the specified date or refreshed after two weeks. Learning information is reviewed on the date specified by the provider; there is a system in place that identifies courses scheduled for expiry one month before the due date. |
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Third parties maintain responsibility for their own information on the website and Cumbria Workplace accepts no responsibility for the accuracy, currency or any other aspects of information obtained through the website or from links. |
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The information submitted to the Cumbria Workplace will not be disclosed or used for any purpose than that for which it has been supplied. |
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If the website is going to be unavailable for maintenance work a message will be posted on the website prior to this informing clients of the date and time the website will be down. |
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Any written records concerning clients will be dealt with in
accordance with our '
Client
Record Policy' (Appendix 5). |
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Cumbria Workplace staff act in compliance with the University of Liverpool's Codes of Practice http://www.liv.ac.uk/~jobs/GPACOP1.HTM The Guidance Council Code of Principles is available via http://www.guidancecouncil.com/.
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Cumbria Workplace operates a Monitoring,
Feedback and Complaints Procedure (Appendix 6). Feedback and complaints will be seen as a positive method of helping to improve the services. You will not necessarily be asked to identify yourself when giving feedback or making a complaint.
Complaints will be dealt with as soon as possible, usually there and then or the same day. If the complaint cannot be dealt at source the complainant will be informed how long it will take for the complaint to be resolved and kept informed of the progress to date.
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Contact Customer Services on 0151 282 4321 9 - 5 Mon
- Fri, or email: accounts@Cumbriaworkplace.com.
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Clients who feel their problem has not been resolved, are entitled
to contact the Guidance Council at:
- 2 Crown Walk, Jewry Street, Winchester, SO23 8BB,
telephone 01962 878340, email admin@guidancecouncil.com. |
Comments
Procedure:
To register a suggestion, complaint or comment, use either the Questionnaire form, or 'Contact Us' facility on the website or email: : accounts@Cumbriaworkplace.com
What
We Cannot Offer
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We cannot
access the website on behalf of clients. |
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We can answer queries through our telephone service on how to locate our access points. We do not offer a detailed telephone helpline service. |
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We do not vouch for information placed onto the site by a third party, but take it in good faith that such information is accurate. |
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We are unable to help you to complete any application forms for specific employers. |
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Disclaimer
details http://www.Cumbriaworkplace.com/disclaimer.php3.
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Cumbria Workplace cannot guarantee that individuals will be matched to jobs or other opportunities as a result of using the online information service. |
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v We do not offer a planned program of activities to enable clients to manage their progression in learning and work. We do refer to where you can access this facility http://careers.Cumbriaworkplace.com
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What We Can Expect From You
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That you will follow the guidelines on appropriate conduct whilst
using the Cumbria Workplace. http://www.Cumbriaworkplace.com/disclaimer.php3
Employers and providers of information are expected to comply with the Cumbria Workplace terms and conditions when using the website.
Employers who are paying for vacancies to be placed on the website must have signed a contract with Cumbria Workplace to ensure that the terms and conditions and relevant laws are adhered to.
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Clients using the CV Store facility are expected to be honest
when entering their details onto the website. |
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Help us to improve the service by giving feedback/evaluation
of the service(s) you received by using the 'Contact Us' option at the following address: http://www.Cumbriaworkplace.com/feedback
Clients giving feedback do not have to identify themselves unless
they wish to do so, although identification will enable us to
follow-up a client's progress and improve the service to meet
the client's needs. |
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We welcome feedback which is collected using various methods; verbally, via email, letter, via the questionnaire on the website, via staff proactively seeking feedback during visits, telephone, training sessions, meetings and complaints process. |
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Employer feedback is also logged, evaluated and the appropriate action taken where necessary, to improve the service we provide to them. |
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An Example of
How the Cumbria Workplace Deals with Feedback |
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Feedback was
received via email from an individual.
An individual contacted Cumbria Workplace
staff via email to identify that they had tried to apply using
the email link held within an employer's advert, however, the
address was incorrect. Staff contacted the employer to verify
the address. It was found that the email address had been given
incorrectly and the relevant amendment was made. The individual
was informed via email, which resulted in the individual being
able to apply for an application form. |
Third Parties
IInformation will not be passed on to any third party contract holder or any other referral body without the client's permission. Any contract involving a third party contract holder or any other referral body will be re-negotiated where necessary to maintain confidentiality.
Cumbria Workplace staff adhere to the Rehabilitation of Offenders Act 1974 and the Data Protection Acts 1984 and 1998. Information will remain strictly confidential between Cumbria Workplace and the supplier and no personal information will be passed on to a third party except where the individual has agreed i.e. a client registering with the CV Store can agree to make their CV available online for employers to view. www.Cumbriaworkplace.com/disclaimer.php3
Statistical information is reported to third parties at 'Advisory Group' meetings on a regular basis, purely for the benefits of monitoring to help to ensure an improved service is delivered to clients, this does not affect the confidentiality of the service provided to individual clients.
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Cumbria Workplace Statement of Service 
